Customer Care Representative Sr. - Claims

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Care Representative Sr. – Claims based in the United States. In this role, you will help deliver a compassionate and efficient customer experience by supporting claimants and clients throughout disability, leave, and claims-related processes. You will serve as a key point of contact, handling inquiries, providing claim information, and ensuring that claims examiners have accurate and up-to-date documentation. The position combines inbound and outbound communication with routine administrative and technical support. You will interact with individuals who may be navigating challenging personal circumstances, making empathy, patience, and professionalism essential. You will work in a fast-paced, team-oriented call center environment with a strong focus on first-call resolution, confidentiality, and service quality. This remote opportunity requires reliable attendance, schedule flexibility, and the ability to manage a steady flow of calls and administrative tasks.