Front of House Receptionist

Overall Purpose - First point of contact for all outpatients and visitors to our three Centers in London, i.e. the City, Wimbledon & Marylebone. - The Fortius Clinic London is operational Monday to Friday from 6:30am to 9.00pm. - Shifts are split between 6.30am – 9:00pm across all locations (Monday to Friday and occasional Saturday mornings). Main Duties and Responsibilities - Contribute to the smooth day-to-day running of Reception, ensuring that patients are greeted, checked in and checked out efficiently, courteously and professionally. - Provide a welcoming, professional and positive first point of contact for patients, visitors, consultants and colleagues. - Proactively monitor and manage the shared email inbox’s, responding to enquiries appropriately and ensuring messages and actions are dealt with in a timely manner. - Handle the settlement of accounts and take patient payments securely using the organisation’s approved payment system, including cash and card payments. - Manage future bookings and arrange follow-up appointments, liaising with Imaging, Physio, Nursing and other relevant teams as required. - Monitor and adjust work priorities in response to changing demand, patient flow and the needs of the service. - Ensure the Reception and patient waiting area is clean, tidy, welcoming and presentable at all times, escalating any maintenance or facilities issues as appropriate. - Prepare consulting rooms prior to clinic and ensure rooms are tidy and appropriately reset at clinic changeover. - Upload patient images and relevant information to the PACS system accurately and in accordance with established procedures. - Provide chaperone support when requested by consultants, in accordance with organisational policies and procedures. - Support consultants with day-to-day requirements, including refreshments and other appropriate administrative or clinic-related support. - Provide administrative support to consultants at the end of their clinics, including scanning documents, uploading information and ensuring relevant paperwork is processed and filed appropriately. - Use the organisation’s incident reporting system to report incidents, concerns or near misses promptly and accurately, in accordance with organisational procedures. - Maintain a professional appearance and adhere to the organisation’s uniform and presentation policy at all times. - Communicate with patients, visitors, consultants and colleagues using professional, courteous and appropriate language at all times. - Maintain a high standard of professionalism, confidentiality, customer service and patient care in all interactions. - Work collaboratively with and provide support to other departments as necessary to ensure the effective delivery of the service. - Ensure all patient information is handled securely and that patient confidentiality is respected at all times.