End User Services Engineer

End User Services Engineer Salary: £35,000 to £38,000 p/a dependent on experience Plus access to annual bonus Hours: Monday to Friday, 8.30am to 5.00pm (for example) Job role: This is an exciting time to join the UK's leading private healthcare telemedicine provider as we continue to invest in our people, technology and digital workplace capabilities. We're looking for an enthusiastic and customer-focused End User Services Engineer to join our IT Operations team and help deliver a first-class technology experience for colleagues across Medica. Working within our End User Services function, you'll provide 1st and 2nd line support across a broad range of technologies, including Microsoft 365, Teams, Intune, Entra ID, laptops, desktops and mobile devices. You'll play a key role in ensuring our colleagues have access to secure, reliable and effective technology solutions that enable them to work productively and efficiently every day. This is a fantastic opportunity for an IT professional who enjoys troubleshooting technical issues, improving customer experiences and working with modern workplace technologies. Alongside day-to-day support activities, you'll contribute to technology projects, service improvement initiatives, device refresh programmes and the ongoing evolution of Medica's digital workplace services. The role offers a blend of hybrid working and onsite support across our Hastings and London offices, providing plenty of variety and opportunities to develop your technical expertise while building strong relationships across the business. Who we are: Medica is the UK’s leading telemedicine provider, supporting over 50% of NHS trusts with specialist reporting services across the globe. With over 240 head office staff and continued growth, now is a great time to become part of our journey. We welcome applications from all backgrounds and communities to help us build inclusive teams and a diverse workforce. We offer flexible working arrangements to support work-life balance and encourage everyone to be themselves at work.