Head of IT Operations

Head of IT Operations Salary: Up to £100,000 p/a dependent on experience Plus access to annual bonus Hours: Monday to Friday, 8.30am to 5.00pm Job role: This is an exciting time to join Medica, the UK's leading private telemedicine provider, as we continue to invest in technology, operational excellence, and digital transformation. As Head of IT Operations, you will play a critical leadership role in shaping and delivering the strategy that underpins our technology services and supports our continued growth. Reporting to the Chief Technology Officer, you will lead a multidisciplinary IT Operations function encompassing Service Desk, End User Services, Infrastructure, Networks, and Information Security. You'll be responsible for ensuring technology services remain secure, resilient, scalable and aligned with business priorities, while driving continuous improvement across service delivery and customer experience. This is an excellent opportunity for an experienced senior IT leader who enjoys balancing strategic leadership with operational delivery. You'll work closely with executive stakeholders across the business, managing technology roadmaps, operational resilience, supplier relationships, budgets, security governance, and major incident management. You'll also play a key role in developing high-performing teams and ensuring technology services continue to support Medica's ambitious growth plans. Who we are: Medica is the UK’s leading telemedicine provider, supporting over 50% of NHS trusts with specialist reporting services across the globe. With over 240 head office staff and continued growth, now is a great time to become part of our journey. We welcome applications from all backgrounds and communities to help us build inclusive teams and a diverse workforce. We offer flexible working arrangements to support work-life balance and encourage everyone to be themselves at work.