Accident & Health Claims Handler

Building a More Resilient World When things go wrong, insurance has one job: get people and businesses back on their feet. Too often, it doesn’t. At ClaimSorted, we’re changing that, and building a more resilient world where people and businesses have the confidence to go after bigger opportunities. We’re creating the company that will define how claims are handled for the next generation. The world’s largest insurers and Fortune 500 companies already trust us to handle their claims and manage their risk. And we’re moving fast. We grew 10x in the past year, raised one of the largest InsurTech rounds of its kind, and are backed by Y Combinator, Atomico and Eurazeo. We ship, learn and improve every week, never settling for “how it’s always been done.” We’re just getting started. There’s never been a better time to join. About the Role We’re looking for an Accident and Health Claims Handler to join ClaimSorted and support the launch of our first A&H account. You’ll lead the charge in growing this line of business, delivering outstanding customer care, making decisions independently and driving efficiencies in a brand new area of the business. This role is ideal for: - an experienced A&H Claims Handler who wants to build their career at a company that rewards performance, not tenure - someone confident applying their own judgement, who is hungry to learn and grow fast and wants to shape how a new line of business is run We are not looking for tenure for the sake of it. We are looking for people with talent, ambition, work ethic, and the drive to build a real career. If you join us, we will give you the training and support to become the best Claims Handler possible, from people management to performance management, data, quality, and capacity planning. Our goal is to help you become one of the best claims leaders of the future. What You’ll Do - Handle A&H claims end to end, from first notification of loss through to settlement - Review and interpret medical evidence to assess claims accurately against policy terms - Communicate with policyholders throughout the claims journey, ensuring a clear, empathetic and positive experience - Verify coverage and make confident, independent decisions within your authority - Set appropriate reserves and manage your claims to closure targets - Proactively manage outstanding claims, keeping them moving and chasing evidence where needed - Identify potential fraud indicators and escalate appropriately - Maintain accurate and thorough claims records for audit and compliance - Help shape processes for our first A&H account, and contribute to continuous improvement by flagging inefficiencies What Success Looks Like - Accurate, high quality decisions, with a 95% average QA score - Meeting 100% of claim closure targets and proactively managing outstanding claims - Answering 95% of emails within 1 business day Who You Are - Based in the UK with work authorisation - Experienced in handling Accident and Health claims, with strong technical knowledge of medical evidence and A&H claim assessment principles - Confident making independent decisions and applying judgement - Excellent communicator, able to work well with policyholders, clients, medical professionals and colleagues - Strong organisation and ability to prioritise independently - Comfortable using data to make decisions - Team-oriented, hardworking, and ambitious - Experience leading, mentoring, or coaching others is a plus - Startup or high-growth experience is a plus Why Join Us This is a chance to grow faster than you would at a traditional insurer or claims business. You’ll get real responsibility, real training, and the opportunity to build your career in a high-performance environment that rewards talent and hard work. As part of the launch of our first A&H account, you’ll have a real hand in building and growing this line of business. If you’re ready to step up, work hard, and build a career in claims, we’d love to hear from you. Our Values   Move Fast – Act decisively, iterate quickly, optimize for momentum. Always Overdeliver – We exceed expectations in everything we do. Think Customer-First, Always – The customer experience drives every decision. Challenge the Status Quo – We innovate relentlessly and never settle for 'good enough.' Say It How It Is – Transparency and direct communication build trust.   COMPENSATION & BENEFITS - Competitive salary beyond the industry standard - Quarterly performance bonus: up to 15% of quarterly salary - Generous, transparent equity participation - 28 days annual leave - Private medical insurance - Pension contributions - Company offsites - Accelerated promotion track in a high-growth environment