Senior End User Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior End User Support Specialist based in the United States. We are seeking an experienced Senior End User Support Specialist to provide advanced technical support within a major national laboratory environment. In this role, you will handle complex service requests, troubleshoot a wide range of hardware and software issues, and ensure reliable end-user computing services. Acting as a technical escalation point for Tier I and Tier II support teams, you will help resolve challenging incidents while maintaining high service standards. You will support multiple operating systems, virtual desktop environments, and video conferencing technologies. The position also involves contributing to cybersecurity initiatives, technology improvements, and knowledge management. Your work will directly support the secure, efficient, and uninterrupted operation of critical IT services.