Front Line Client Experience Representative

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Front Line Client Experience Representative based in Canada. As a Front Line Client Experience Representative, you will play an essential role in delivering outstanding customer support within the global travel and tourism industry. You will assist travelers, clients, and travel advisors with bookings, tour information, modifications, and unexpected travel-related challenges. Through live chat, phone, and email, you will provide personalized assistance while ensuring every interaction is handled with empathy, professionalism, and care. You will take ownership of customer inquiries, investigate issues, and find effective solutions that create positive and memorable experiences. Working in a fast-paced, fully remote environment, you will collaborate with colleagues while leveraging AI-powered tools to streamline routine tasks and improve service efficiency. This is an excellent opportunity for a customer-focused professional who enjoys problem-solving, helping others, and contributing to a supportive and technology-driven team.