Director, Customer Success

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director, Customer Success based in Canada (Remote). As Director, Customer Success, you will play a strategic leadership role in driving customer satisfaction, retention, and long-term revenue growth across an enterprise client portfolio. You will lead and develop the Account Management function, building trusted relationships with major international customers and ensuring they consistently realize measurable value from the platform. Working closely with senior leadership, you will help shape customer success strategies, optimize operational processes, and scale global team structures. You will also champion the use of AI, automation, and emerging technologies to improve operational efficiency and enhance customer experiences. This position combines strategic decision-making with hands-on leadership in a fast-growing SaaS environment. It offers an exciting opportunity to influence business growth, develop high-performing teams, and contribute to the evolution of a globally distributed organization.