CX Consultant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CX Consultant based in Canada. We are looking for an experienced Customer Experience (CX) Consultant to contribute to an international transformation project within the construction industry. In this senior-level role, you will assess complex business processes, analyze customer journeys, and identify opportunities to improve the overall customer experience. You will lead interviews with key stakeholders, including senior management and C-level executives, to gather insights and translate them into actionable recommendations. Working closely with an international team of client and consulting professionals, you will independently manage workstreams and drive meaningful project outcomes. This position offers the opportunity to influence customer-centric transformation initiatives through practical, structured, and results-oriented consulting approaches.