Counselling Services Team Leader

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Counselling Services Team Leader based in Australia. As a Counselling Services Team Leader, you will lead a team of up to 25 counsellors delivering essential trauma-informed support through a national 24/7 counselling service. You will play a key role in ensuring the delivery of safe, responsive, and high-quality support for individuals affected by domestic, family, and sexual violence. Balancing people leadership, operational management, and team wellbeing, you will foster a supportive environment where counsellors can perform at their best. You will oversee service performance, workforce planning, and quality standards while working closely with clinical and operational teams. Through coaching, collaboration, and continuous improvement, you will help strengthen service delivery and outcomes. This is an opportunity to make a meaningful social impact while contributing to an essential nationwide digital healthcare service.