Bilingual Supervisor, Customer Service

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Bilingual Supervisor, Customer Service based in Canada. The Bilingual Supervisor, Customer Service will lead and develop a team of approximately 20–30 Customer Service Representatives and Team Leads within a high-volume, multichannel contact centre. Reporting to the Customer Service Manager, you will oversee daily operations while ensuring consistent service quality, strong team performance, and an exceptional customer experience. You will coach, train, and motivate employees while monitoring productivity, quality standards, and key performance indicators. The role also involves managing escalations, supporting back-office operations, and coordinating staffing and scheduling requirements. Working closely with management, Quality Assurance, and workforce planning teams, you will help improve processes and strengthen operational efficiency. This is a fully remote opportunity in a collaborative, fast-paced environment with a flexible, 24/7 service schedule.