Bilingual Caseworker Support Associate

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Bilingual Caseworker Support Associate based in Canada. This is an excellent opportunity for a bilingual customer service professional to contribute to patient support programs within the healthcare and pharmaceutical sectors. In this role, you will help ensure patient records and medical documentation are accurately processed, organized, and maintained. You will work with information from patients, healthcare professionals, clinics, and field nurses to support patient assistance and medication safety programs. Your responsibilities will include reviewing clinical documents, updating patient databases, identifying reportable safety events, and coordinating follow-ups. Working closely with internal teams and healthcare stakeholders, you will help maintain reliable information flows and high standards of service. This full-time remote position is suited to a detail-oriented professional who thrives in a structured, collaborative, and patient-focused environment.