Technical Support Engineer

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Technical Support Engineer based in India . In this role, you will play a key part in delivering outstanding technical support to enterprise customers using secure, production-ready open-source software solutions. You will investigate and resolve complex technical issues, ensuring customers can operate their environments smoothly and confidently. Working closely with Engineering, Customer Success, and other cross-functional teams, you will help identify product improvements and prevent recurring issues. You will work with modern technologies such as Linux, Docker, Kubernetes, GitHub, Helm, and Terraform. Beyond troubleshooting, you will contribute to technical documentation, knowledge sharing, and continuous improvement of support processes. This is an opportunity to combine deep technical expertise with customer engagement in a collaborative, fast-paced, remote-first environment.