CCaaS Solutions Architect Genesys Cloud CX & NiCE CXone

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CCaaS Solutions Architect – Genesys Cloud CX & NiCE CXone based in the United States. We are seeking an experienced CCaaS Solutions Architect to lead the design, implementation and optimization of enterprise contact center solutions for U.S. federal and state public sector organizations. In this hands-on role, you will leverage deep expertise in Genesys Cloud CX and NiCE CXone to deliver scalable omnichannel experiences and modernize customer engagement operations. You will oversee the entire solution lifecycle, from requirements discovery and architecture design to deployment, go-live and post-launch optimization. You will also drive the integration of advanced AI capabilities, including virtual agents, agent copilots and intelligent automation workflows, within secure cloud environments. Working closely with technical teams and government stakeholders, you will ensure solutions meet stringent security, accessibility and regulatory requirements. This is a fully remote opportunity for a senior technical expert who combines architectural leadership, practical implementation experience and a strong understanding of public sector technology environments.