Administration Assistant (NDIS) - Payroll, Rostering and Finance Administration

About the Company Our client is an NDIS provider, established in 2022, preparing to become a registered provider and delivering core support and capacity building to around 120 participants with a team of around 45 to 50 staff. They are looking for one dedicated, full-time Administration Assistant to take over the repeatable, process-driven administration currently handled by the management team, so the team can stay focused on participants, staff and growing the business. About the Role This is a hands-on administration role centred on payroll preparation, finance administration, rostering support and compliance documentation. You will work in Xero, the client's rostering system (ShiftCare) and a custom-built CRM, follow documented processes exactly, and prepare work for review and approval by the Operations and Administration Manager. The role does not approve payments or pay runs. It prepares, checks and flags. It also prepares standard documents and contracts from approved templates and maintains the policy and procedure register, without changing template terms or policy content. The role suits a careful, procedure-driven administrator with solid Australian payroll and Xero experience, who reports anomalies instead of correcting them silently, and who handles personal and confidential information with care. Attention to detail is the top priority, along with a teachable, collaborative approach to learning the client's way of working. A healthcare or nursing background is not required; a background in bookkeeping, information management or program administration is what matters, and NDIS awareness is favourable. The final task list will be confirmed with the client through a task transfer exercise, and the role will grow as processes are documented and handed over, with additional tasks within the scope of the role (for example, preparing staff training documents) added over time. In practice, shift adjustments, roster changes and CRM administration are expected to take more daily time than payroll itself. Payroll, billing and invoicing form a concentrated block of work in each pay cycle (indicatively around one working day), alongside roughly an hour a day of ongoing bookkeeping and an hour a day of shift management. These are indicative estimates, to be confirmed in the task transfer. Training will be provided through guided walkthroughs by the Operations and Administration Manager. Primary Purpose To give the client's management team accurate, well-checked payroll and finance administration, an up-to-date and clash-free roster, organised compliance and recruitment records, accurate documents prepared from approved templates, a well-maintained policy and procedure register, accurate shift and billing records, and a reliable daily update on what has been done and what is next.