RCM Support Specialist

About the Role Osmind is an industry-leading interventional psychiatry group at the forefront of some of the most exciting advancements in mental health care, serving patients with some of the highest-acuity needs in behavioral health. None of that works if our customers aren't getting paid. When unpaid accounts receivable or cash flow problems arise, customers, our Customer Success Managers (CSMs), and our internal teams need a knowledgeable partner who can quickly explain what's happening, why, and what to do about it. That partner is you. As our RCM Support Specialist, you'll be the first responder on revenue cycle tickets from our customers, the go-to revenue cycle expert for Customer Success and our internal revenue cycle teams, and a key support for our software-only RCM customers. Your focus is helping resolve unpaid A/R and protect cash flow across the full revenue cycle. This is an internal support and advisory role, not a claims production role. You'll work across all accounts, supporting customers and colleagues wherever the need is greatest, and you'll be measured on the quality, clarity, and timeliness of the support you provide, not on claims worked or follow-up volume. Osmind is a fast-growing startup, so processes are still being built and priorities change. If you like building structure as you go, there is real room to grow, including into a lead role as the team expands. The ideal candidate combines two things that rarely show up together: deep revenue cycle expertise and a genuine strength in customer service, with polished written communication for customers and clear, concise verbal communication with internal teams. You're also someone who cares about the mission: you're passionate about revenue cycle, and just as passionate about helping behavioral health providers deliver care to the patients who need it most.