Customer Care - Travel and Transportation

We are hiring Customer Service Representatives for our office in Montego Bay Jamaica who will handle incoming customer service calls for a Transportation company. Customers calling in will need help with dispatching services to a driver’s location, billings, contract renewals and more.  This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employee perks. You must have the desire to research, understand concerns, and address customers quickly.     RESPONSIBILITIES: - Actively listen to customers to gather information, research, and resolve inquiries while logging customer calls - Communicate effectively with a resolution in a timely manner - Prepare responses to customer inquiries based on pre-determined scripts & procedures - Discover solutions using tools & resources to help resolve the customer’s problems - Assess customer’s needs and inform customers about services available that would fit those needs - Navigate through multiple computer applications with speed & accuracy ADDITIONAL REQUIREMENTS: - 18+ Years or older - Minimum Secondary School Leaving Certificate/HEART Level II Certificate/3 CSEC Subjects - Entry-level job with a minimum of 6 months of customer service experience BPO/Call Center preferred - Strong verbal communication - Customer focused personality & a desire to help people - High computer proficiency & overall technical knowledge - Professional positive attitude & courteous telephone etiquette - Open & flexible schedule availability including weekends & holidays for a 24/7 business (Evenings/Weekends required) BENEFITS & PERKS: - Company-paid health & life insurance - Great work environment - Paid training - Access to onsite Gym - Opportunity for career growth