Customer Service Specialists fluent in Japanese

Upwork has partnered with a client that is a global e-commerce leader in health, wellness, nutrition, and personal care products who is seeking an  Customer Service Specialists fluent in Japanese to support a growing international customer base. This is a fully remote opportunity for professionals who excel in communication, reliability, and delivering high-quality customer support experiences. - Provide customer support in both Japanese and English across multiple communication channels. - Resolve customer inquiries efficiently and professionally. - Follow Standard Operating Procedures (SOPs) and internal guidelines. - Accurately document customer interactions and resolutions. - Maintain strict adherence to data security and confidentiality requirements. - Collaborate with internal teams to ensure a seamless customer experience. - Fluent in Japanese and English (written and spoken). - Prior experience in customer service, contact center, or customer support roles. - Strong communication and problem-solving skills.. - Comfortable working in a performance-driven environment with KPIs.Technical requirements - Windows 11 Pro (25H2 or newer) or macOS Sequoia/Tahoe or newer. - Full-disk encryption (BitLocker or FileVault) enabled at all times. - Active antivirus/EDR software and firewall protection. - Secure Boot (Windows) or System Integrity Protection (macOS) enabled. - Remote role, with shift assignments based on business needs. - Initial part-time schedule with the potential to transition to 40 hours/week, based on performance. - Must be available to work any assigned shift as required by operations.