Home Helper (San Fernando Valley)

ABOUT CASA Casa is building the future of autonomous home care. We make it effortless to maintain and improve your home with a deep, digital understanding of your home combined with the people to service it. Founded by some of Uber's earliest employees, we’re bringing deep technical and operational expertise to transform the homeownership experience. ABOUT THE ROLE As a Casa Home Helper, you’ll help members take care of their homes. You’ll conduct detailed home inventories and 3D scans that help Casa know each home inside and out, and you’ll handle the everyday tasks that keep a home in good shape: changing air filters, breaking down boxes, light dusting, raking leaves, running returns and donations, and more. You’ll be the friendly, professional face of Casa in members’ homes. This role is ideal for someone who enjoys hands-on work, is comfortable using basic tools, and takes pride in delivering an excellent customer experience. You don’t need to be an experienced handyman, but you should be resourceful, detail-oriented, and comfortable completing a variety of household tasks independently. The role combines hospitality, light home care, and home documentation. You’ll often work on your own inside members’ homes, so you must be trustworthy, discreet, and respectful of members’ space and belongings. WHAT YOU’LL DO HOME INVENTORY VISITS - Conduct in-home inventory visits, typically 2–3 hours per home, either solo or as part of a two-person team for larger homes - Take a detailed inventory of the home, documenting appliances, electronics, lighting, paint, safety systems, utilities, and other home features in Casa’s Vendor app - Use a Matterport camera to capture 3D scans and floor plans of the home - Walk through the home with the member to learn about its history and any known issues - Take clear home notes so our Concierge and handyman teams know exactly what to expect on future visits HOME CARE & LIGHT TASKS - Take on the simple, recurring tasks that keep a home running, freeing our handymen to focus on skilled repair work - Perform routine upkeep such as replacing air filters, swapping light bulbs, changing smoke and CO detector batteries, and cleaning vents - Handle light, task-specific cleaning such as dusting, removing cobwebs, and wiping down fixtures (this is not a housecleaning role, but some tasks may include elements of cleaning) - Break down boxes and clear packaging after deliveries, and haul trash, recycling, and bins - Help with light outdoor work such as raking leaves, sweeping patios and walkways, and clearing debris - Assemble simple furniture and complete minor setup tasks around the home ERRANDS & LOGISTICS - Handle package pickups, returns, donations, and drop-offs on behalf of members - Travel between member homes throughout your assigned area DOCUMENTATION & COMMUNICATION - Follow structured workflows and document completed work, with photos, in Casa’s app - Spot and report anything that needs attention, such as leaks, damage, or worn parts, so it can be routed to a Casa handyman - Represent Casa with professionalism, courtesy, and discretion during every member interaction WHAT THIS ROLE IS NOT Casa Home Helpers handle the non-specialized work around the home. Repairs, electrical, plumbing, and any work that requires a license, specialized tools, or significant technical skills are handled by our handyman team. When you come across something outside your scope, you’ll document it and flag it to the team rather than attempt it yourself. A TYPICAL DAY You might start your morning picking up packages for members, then head to a three-bedroom house for a home inventory and 3D scan, and finish the day across town swapping air filters and breaking down a stack of moving boxes for another member. Your hours are completely flexible: just share your availability in the Vendor app, and we’ll assign you work within your availability window, in the area you want to work in. Our Concierge team is available to support you throughout the day. REQUIRED QUALIFICATIONS - Excellent communication and interpersonal skills with a friendly, service-oriented approach - Comfortable using basic hand tools and completing simple assembly, setup, and upkeep tasks - Detail-oriented, organized, and able to follow structured workflows and checklists - Comfortable working independently in members’ homes with professionalism and discretion - Resourceful, dependable, and willing to take on a wide variety of household tasks - Ability to lift and carry equipment and boxes, move through multi-level homes, climb a step ladder, and work outdoors - Tech-savvy: comfortable using apps, iPad, smartphone camera, and Bluetooth-connected tools - Reliable personal vehicle, valid driver’s license, and proof of auto insurance - Able to complete a background check NICE TO HAVES - Experience in hospitality, property management, home organizing, house-sitting, moving, or another customer-facing field service role - Experience with Matterport or other 3D scanning or real estate photography - A basic understanding of how homes work (HVAC filters, water shutoffs, breaker panels) COMPENSATION & PERKS - $25/hour starting rate - Contract role with completely flexible hours: set your availability in the Vendor app, and we’ll assign you work within that window, in the area you want to work in. - Casa operates from 7am-7pm, 7 days a week - Professional equipment and app access provided - Opportunities to grow with a fast-moving startup - Check us out at getcasa.com http://getcasa.com #ZR