Freshservice Integration Engineer

Hyderabad · On-site · Full-time · Information Technology

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About the role

Join the team as our new Freshservice Integration Engineer – India You will be responsible for configuring, administering, and integrating our Freshservice ITSM platform with connected enterprise tools such as PagerDuty and Asana. Working closely with process owners, architects, and IT stakeholders, you will translate approved designs into functional, tested configurations and support workflow implementation across Incident, Change, and Problem Management, along with the feature intake process. This role requires strong hands-on Freshservice expertise, integration capabilities, and a solid understanding of ITIL practices to deliver reliable, scalable, and well-integrated IT service management solutions.