Shared Services Center (SSC) AR/CCAMS Lead

AIR Communities is headquartered in Denver, CO and is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets. At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities. We are hiring an AR/CCAMS Lead position for our Shared Services Center team in Denver, CO.  Where You Will Work Our corporate office is located in the Denver Tech Center. AIR values relationships and the benefits of working side by side with teammates; therefore, this position is based in-office five days per week to support central administrative operations. What We Offer AIR offers a competitive compensation and benefits package designed to reward performance and support your success, including: - Expected pay of $31.00-$34.00 per hour, based on skills and experience. - 25% rent discount at AIR Communities properties (restrictions apply). - Paid time off including vacation, sick time, and 14 holidays annually. - Additional benefits and perks listed below.What You Will Do - Lead collections efforts by contacting current and former residents to resolve delinquent accounts and secure payment commitments. - Handle complex customer situations that require research, problem-solving, and flexibility beyond standard procedures. - Process, track, audit, and maintain resident payment records using multiple systems and tools. - Support post-move-out collections and assist with non-payment eviction processes. - Respond to customer inquiries and resolve account-related concerns with professionalism and accuracy. - Handle escalated situations and provide guidance to less experienced team members. - Complete tasks and requests received through centralized mailboxes. - Assist with reporting, workload distribution, team metrics, and process improvement initiatives. - Support training, scheduling, and coordination of team activities. - Ensure accurate recordkeeping and compliance with company policies and operational requirements.  Who You Are  - A customer-focused professional who enjoys resolving challenges and helping others. - An effective communicator who can confidently navigate difficult conversations while maintaining professionalism. - Highly organized with strong attention to detail and a commitment to accuracy. - A collaborative team player who enjoys sharing knowledge and supporting team success. - Comfortable balancing multiple priorities in a fast-paced environment. - Motivated to identify opportunities for improvement and contribute to operational excellence.What You Have - High school diploma or equivalent. - At least 3 years of collections, accounts receivable, customer service, or related experience. - Strong customer service, communication, and problem-solving skills. - Excellent computer proficiency and the ability to work across multiple systems and platforms. - Experience researching and resolving account discrepancies or customer concerns. - Ability to manage multiple tasks while maintaining accuracy and professionalism. - Experience providing guidance, coaching, or informal leadership to team members.  Benefits - Medical, dental, vision, and life insurance options. - HSA and FSA plans. - Company-paid short-term and long-term disability coverage. - 401(k) plan with company match up to 6%. - Up to 16 weeks of paid parental leave. - Tuition assistance and up to 100% reimbursement for eligible job-related certifications and licenses. - 15 hours of paid volunteer time annually. - Commuter benefits and pet insurance.What You Need to Know Application Deadline: The initial deadline for applications is November 25, 2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received. Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check. AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.