IT Manager

Since 1929, Dave Steel Company, a Walters Group Company, has primarily focused on industrial projects requiring expert fabrication, exceptional quality, and exemplary service across the United States. As Dave Steel grows and expands into new markets, we are seeking to welcome aspiring and driven individuals to our team who share our vision, mission and core values. We are incredibly proud of our projects, to name a few: Sierra Nevada Brewery in Asheville, NC, the Mission Hospital Cancer Center in Asheville, NC, The ASU End Zone in Boone, NC, and the Pratt Whitney Building in Asheville, NC.   We're an AISC Certified Fabricator in business since 1929. We are committed to supporting and developing our teams. We also ensure a positive, safe, collaborative work environment with ample personal and career development opportunities. If you want to be a part of our team–read on and apply. Even if you feel like you don’t meet all the criteria, please give it a shot, and still apply.   Role Overview The IT Manager is the primary IT resource for Dave Steel, the U.S. division of Walters Group. Reporting to the VP, Digital & Technology at Walters Group, this hands-on position is responsible for day-to-day IT support, infrastructure administration, system reliability, and technical issue resolution across Dave Steel locations. We are seeking an experienced technical generalist who is comfortable supporting employees, troubleshooting servers and networks, maintaining core infrastructure, responding to outages, and completing technical projects. The successful candidate will take ownership of local issues through resolution while communicating clearly with employees and escalating appropriately when additional expertise is required. The position operates as part of the broader Walters Digital & Technology organization and works closely with specialists across networking, Microsoft 365, systems administration, cybersecurity, applications, and infrastructure. Walters Group establishes enterprise standards and technical direction, while the IT Manager implements and supports those standards within Dave Steel. As the Dave Steel IT team grows, this position is expected to provide day-to-day leadership, mentoring, workload prioritization, and technical guidance to local IT support staff. The role does not require extensive formal management experience, but the successful candidate should demonstrate the ability and interest to lead and develop junior technical employees. Key Responsibilities IT Support & Service Delivery - Serve as the primary point of contact for day-to-day IT support at Dave Steel, providing responsive, hands-on assistance to employees and local leaders. - Troubleshoot and resolve issues involving desktops, laptops, mobile devices, printers, phones, user accounts, applications, connectivity, and plant-floor technology. - Own support requests through resolution, including communication, documentation, follow-up, and escalation to Walters Group specialists when required. - Prioritize support activities based on business impact, urgency, and operational requirements. - Support employee onboarding and offboarding, device deployment, access changes, asset management, and related documentation. - Create and maintain knowledge articles, technical procedures, and user documentation. Systems & Infrastructure Administration - Administer, maintain, and troubleshoot Windows Server, Active Directory, VMware, networking, wireless, VPN, and related infrastructure. - Support Microsoft 365 technologies including Entra ID, Exchange Online, Teams, SharePoint, OneDrive, and Intune within established Walters Group standards. - Coordinate and perform patching, maintenance, upgrades, equipment replacement, and routine infrastructure changes. - Support backup, recovery, and disaster recovery procedures, including regular validation and documentation. - Lead the on-site response to outages and operational technology issues, engaging Walters technical resources as required. Security & Standards - Implement and maintain Walters Group cybersecurity controls and technical standards within Dave Steel. - Support endpoint security, vulnerability remediation, patch compliance, MFA, Conditional Access, system hardening, and access controls. - Assist with security investigations and remediation activities under the direction of Walters Digital & Technology. - Ensure systems and infrastructure changes follow established architecture, change-management, and security practices. Support Leadership - Provide day-to-day direction, mentoring, and technical guidance to local IT support staff as the team grows. - Help prioritize support workload and ensure requests are followed through to resolution. - Establish clear expectations for customer service, communication, documentation, and escalation. Projects & Collaboration - Participate directly in infrastructure upgrades, migrations, implementations, and other technology projects. - Work closely with Walters Group subject matter experts on complex troubleshooting, technical standards, infrastructure changes, cybersecurity, and major incidents. - Coordinate local work with technology vendors and service providers when required. - Identify recurring issues, infrastructure risks, aging technology, and practical opportunities to improve reliability and support. - Share documentation, technical knowledge, and operational practices across the broader Digital & Technology team. Qualifications & Experience - 5+ years of progressive hands-on IT experience, including demonstrated responsibility for systems administration, infrastructure troubleshooting, and end-user support. - College or university education in Information Technology, Computer Science, or a related discipline, or equivalent practical experience. - Strong experience supporting Windows-based, business-critical environments. - Experience supporting multiple locations or an operational environment is preferred. - Experience within manufacturing, construction, steel fabrication, or another operationally intensive environment is considered an asset. - Previous experience mentoring, leading, or providing day-to-day direction to junior technical staff is preferred. Formal people-management experience is an asset but not required. Technical Skills Strong practical experience with: - Windows Server and Active Directory. - Microsoft 365 and Entra ID. - VMware or comparable virtualization platforms. - TCP/IP, DNS, DHCP, VLANs, switching, VPNs, Wi-Fi, and firewall fundamentals. - Backups, disaster recovery, endpoint management, and patching. - Cybersecurity fundamentals, identity management, MFA, and access controls. - Windows endpoints, mobile devices, printers, and common business applications.