Agency Services Rep I

Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn. Kelly Services® has been providing outstanding employment opportunities to the most talented individuals in the marketplace. We are proud to offer a contract opportunity to work as an Agency Services Rep I position in a Fortune 500® corporation located in Cincinnati, Ohio! By working with Kelly in this role, you would be eligible for: - A competitive hourly pay rate with weekly checks - Online continuing education via the Kelly Learning Center - Several employee discounts - And more! Pay Rate: $17.00 per hour Schedule: Must be available to work 40-hour work week between 8a – 9p Monday through Friday (some weekends) Pay Rate: $17.00 per hour SUMMARY: · Responsible for providing advanced customer service support to brokers selling products via telephone or written communication. MAJOR JOB DUTIES AND RESPONSIBILITIES: · Assists agents and brokers via telephone or written communication. · Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life. · Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day. · Coordinates mailings and fulfillment requests. · Assists in broker road shows. · Provides reports to brokers. · Works on special projects. · Performs other duties as assigned. EDUCATION/EXPERIENCE: · High school diploma and one year of related customer service experience or an equivalent combination of education and experience required. · Previous health insurance industry experience preferred. SKILLS: · Advanced oral, written and interpersonal communication skills required. · Advanced organizational, problem-solving and PC skills required. · Advanced benefits, claims processing or membership knowledge preferred.  $17.00 per Hour