Special Projects Associate (GTM)

WE'RE UNLOCKING ACCESS TO THE NHS, BECAUSE HEALTHCARE IS NOT TRULY FREE UNTIL IT'S TRULY ACCESSIBLE 💙 The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable https://bookable.health/?utm_source=ashby Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe 🚀 ⛩️ OUR PRINCIPLES Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1: 1. 💙 Care deeply 2. 🏋️‍♀️ Work hard 3. 🤝 Be your word 4. 💬 Trust in radical truth and transparency 5.  🚀 Do your life's best work 6. 🥳 Find the fun Read more about our principles and our "why" in the Healthtech-1 Handbook https://link.ht1.uk/handbook. 🎯 GOAL EXPECTATIONS As our Special Projects Associate (GTM), you’ll be the right-hand to our Growth Lead. You’ll own GTM tools, systems and special projects delivery. The immediate need is to uplift reporting (revenue and performance) and CRM hygiene. Future special projects may include (but are not limited to) lead generation, sales enablement, enterprise sales support, AE onboarding, etc. This is an exciting and varied IC role for an analytical operator who wants exposure to strategy and operations in a fast-growing GTM org. We want someone smart, detail-oriented and humble. 🏆 OBJECTIVES IN YOUR FIRST 90 DAYS OBJECTIVE 1: UPLIFT OUR SYSTEMS You will pick up and own Attio (our CRM) as a source of truth. This means making sure our customer data is current and usable for AEs. It also means making sure we have an accurate way to report and predict our sales pipeline. You will set up Attio well, then build tooling on top of it using AI (e.g. dashboards and maps). OBJECTIVE 2: GIVE THE TEAM AND LEADERSHIP CLEAR VISIBILITY You will uplift the way we report to leadership, and within the growth team. You will build and maintain dashboards tracking revenue growth, cycle targets and product adoption. You will work with our Growth Lead on pipeline analysis. In owning this reporting work, you will have exposure to decision-making on growth strategy and performance management. OBJECTIVE 3: ENABLE THE GROWTH TEAM TO SELL MORE The Growth team are your customer and you will find ways to solve their problems and make them more effective! You will build and maintain quality lead lists. You will support AEs with operational queries, targets and tooling. You will build automations and workflow improvements that save them time. You will help new growth hires ramp faster. ⚠️ THIS ROLE IS NOT FOR EVERYONE This is a high-ownership, high-expectation role. You'll be working in a fast-moving commercial environment where accuracy, speed, and proactivity all matter at the same time. You probably won't enjoy this role if you: - Prefer to be told what to do over figuring out what to do - Treat ops as a support function rather than a growth lever - Aren't comfortable getting your hands dirty with data - Are content to maintain the status quo rather than improve it - Have never built things with AI You will enjoy this role if you are detail-oriented, want extreme ownership, and thrive on making people around you more effective! 👍 REQUIRED EXPERIENCE - You have worked in an early-stage startup before (e.g. in GTM, operations or as founder's associate), where you've owned systems, data or process improvement ✅ MUST-HAVE TRAITS - Proactive problem solver - you don't wait for someone to flag a problem; you find it and fix it end-to-end. - Detail oriented - you’re obsessed with the detail and CRM being the source of truth - Love data - you can build dashboards, spot trends, and make data useful for decision-making - Bias to action - you ship improvements quickly rather than over-planning - Team player - low ego, approachable and feedback-oriented; you get a kick from seeing the impact your work has on unlocking the sales team - Clear communicator - you keep stakeholders informed without being chased - Great with AI - you know how to leverage AI well, whilst thoroughly checking accuracy 😊 THE HIRING PROCESS (4 STAGES) - 👋 Intro chat - with our Talent Partner, to learn more about each other - 🤿 CV & work experience deep dive - with our hiring manager, to understand your career journey - 💼 An in-office work trial - work with the growth team on a real problem [half day, fully paid] - ⛩️ Principles interview - with a Founder, to understand that our values align - 🎉 Offer! 💙 A BIT ABOUT US 💙 We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world. 🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception. 💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in-person communication and prefer candidates who want to work 4+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success! 🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it. 🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together. 🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London http://DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23). 🚀 AN OPPORTUNITY FOR REAL UPSIDE 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice. 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year. 📚 Learning budget of £250 annually and time off to spend it - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth. 🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success! 🥡 Team takeaways every Monday night 🥗 Health and fitness budget of £60 per month - see more here https://www.notion.so/Health-and-fitness-bc845193dccd44cda9cdcd1f8ba6305e?pvs=21 🧘‍♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate. 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air. 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave. ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. In 2025, we spent 8 days in a surf camp in France! 👎 No private medical insurance, because we believe in the NHS and we are here to improve it! 🐥 Parental leave: Post passing probation it is: statutory - 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time. We also include up to £9,000 of childcare contribution for primary caregivers to support a five-day return where possible. 👪 Fertility leave. We understand how difficult a fertility journey can be. This is why we give an extra 5 days off per year if you or your partner are going through fertility treatment. 🐖 Pension - We operate a standard 3% employer contribution and employees auto-contribute 5% of their salary. We use Nest as our provider. 🏡 Local living benefit - A one-off benefit to support living closer to the office: £5,000 if you live within a 30-minute walk, or £2,500 within a 30-minute bike. It is optional, available immediately on signing, and not linked to performance or progression. 🚕 If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm, or earlier if you feel unsafe travelling in the dark. This is optional and about wellbeing, not performance or expectations. ⛵️And of course, an adventure of a lifetime! 🌈 INCLUSIVE & DIVERSE BY DESIGN We care about building a product https://bookable.health/?utm_source=ashby that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members! We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin - essentially every type of diversity. We don’t just want people who fit in, we want them to fit together. We're active in continually improving the way we make this happen. 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