Field Service Engineer in North Taiwan

Our service engineers play an essential role at Anton Paar in ensuring long-term customer satisfaction. In this role, you will provide on-site services for Anton Paar products, including instrument maintenance, calibration, installation, repairs and training. - Provide technical support, such as troubleshooting, repair, maintenance, or training for customers. - Coordinate and perform repairs, maintenance, and other technical services according to established procedures and standards. - Actively promote and sell service products to customers. - Perform pharma (re)qualifications for our instruments. - Collaborate effectively with cross-functional teams, such as Sales, Application Specialists, Administration and HQ Customer Support. - Perform administrative tasks in our CRM system to process all customer support activities correctly, such as creating RFQs, repair estimates, service reports and service confirmations. - Take responsibility for managing your personal stock of service parts and tools. - Complete and maintain all necessary Anton Paar service training certifications for your assigned product lines. - Travel regularly to customer sites in Taiwan, mainly in the north. Support in Central or Southern Taiwan may be required when needed. - Engineering degree. - Two years of experience in hardware support or repair work. - Experience in the scientific instrument business will be a plus. - Two or more years of experience in a customer-facing role, with exceptional customer service skills. - Strong technical, analytical and problem-solving skills. - Self-motivated, with good organizational skills. - Good communication skills in English. - A valid driver’s license. - 12 paid vacation days in your first year, increasing every year. - Up to 4 days of fully paid sick leave per year. - Annual health check and group insurance. - Company laptop and phone with unlimited internet. - Regular team activities. - A free English class every week.