Audio Visual Engineer

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.  Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care. Primary Function of Position: The AV Engineer, EMEA supports enterprise audiovisual systems at assigned EMEA sites, from project delivery to daily operations. The engineer is the regional AV contact for local IT and Facilities teams and works within the global Enterprise AV team and its standards. Roles and Responsibilities: Projects - Support AV projects from design to handover, including testing and punch-list closure. - Review architectural drawings and produce AV layouts and requirements. - Coordinate with project managers and vendors on quotes and site readiness. - Report project status and risks to the project lead.Operations and Events - Maintain AV and collaboration systems, including digital signage, through preventive maintenance and monitoring. - Resolve incidents and service requests through IT service management processes, escalating when needed. - Troubleshoot recurring problems and manage repairs and warranty claims with manufacturers. - Provide technical support for events, from executive sessions to All Hands broadcasts. Coordination and Documentation - Serve as the regional AV contact for assigned sites and manage vendors against agreed scope and schedule. - Keep as-built drawings and support documentation current. - Share lessons learned and contribute to AV standards. - Follow company information security and safety requirements and escalate material issues.  Required Knowledge, Skills, and Experience: - 5+ years of experience supporting or delivering enterprise AV or collaboration systems. - Working knowledge of platforms such as Crestron, Q-SYS, Biamp, Shure, Poly, Neat, Extron, and Zoom Rooms, or comparable. - Ability to read architectural and AV drawings and produce clear markups. - Strong AV troubleshooting skills, including network-dependent systems. - Professional fluency in German and English. - Ability to work independently and communicate well with technical and business colleagues. - Bachelor’s degree in engineering, information technology, or a related field, or equivalent experience. - AVIXA CTS certification or obtained within 12 months of hire. - Advanced AVIXA, manufacturer, or ITIL certifications are a plus. - Onsite in Freiburg, Germany, five days per week. - Travel up to 25%, including occasional overnight and international travel. - Occasional planned after-hours work for events and maintenance.   - Work settings range from offices and event spaces to equipment, rooms and construction areas. - Physical requirements include connecting cables and test devices and moving light AV equipment with assistance. Wir schätzen jede Person in ihrer Individualität – unabhängig von Geschlecht, ethnischer oder sozialer Herkunft, Religion, besonderen Bedürfnissen, Alter oder sexueller Identität. Diskriminierung hat bei uns keinen Platz. Haftungsausschluss für US-Exportkontrollen: In Übereinstimmung mit den U.S. Export Administration Regulations (15 CFR §743.13(b)) können einige Positionen bei Intuitive Surgical US-Exportkontrollen für potenzielle Mitarbeitende unterliegen, die Staatsangehörige von Ländern sind, die derzeit einen Embargo- oder Sanktionsstatus haben. Bestimmte Informationen, die Sie im Rahmen der Bewerbung angeben, werden verwendet, um festzustellen, ob Intuitive Surgical (i) in Ihrem Namen eine Exportlizenz von der US-Regierung einholen muss (das Lizenzierungsverfahren der Regierung kann bis zu sechs Monate dauern) oder (ii) einen Technology Control Plan (TCP) implementieren muss (verlängert den Einstellungsprozess in der Regel um 2 Wochen). Für alle Positionen bei Intuitive, die Exportkontrollen unterliegen, steht ein endgültiges Angebot unter dem Vorbehalt, dass vor dem geplanten Eintrittsdatum eine genehmigte Exportlizenz und/oder ein vollständig ausgeführter Technology Control Plan (TCP) vorliegt. Das Eintrittsdatum kann dabei angepasst werden, sofern der Genehmigungsprozess den Einstellungsbedarf nicht unangemessen beeinträchtigt. Diese Position kann abhängig von den betrieblichen Anforderungen und/oder der Erfahrung der ausgewählten Kandidatin bzw. des ausgewählten Kandidaten auf einer anderen Jobstufe als hier angegeben besetzt werden. Die Vergütung richtet sich nach der Jobstufe sowie der Qualifikationen der Kandidatin bzw. des Kandidaten, selbstverständlich unter Berücksichtigung aller gesetzlichen Vorgaben.