Assistant Store Manager (full-time) - Programming and Special Events

What is the Role? We are seeking a Full-time Assistant Store Manager - Responsible for Programming and Special Events, to join our Miami team. You will be responsible for guiding CAMP’s families through our retail experience, ensuring they have a magical experience and want to return! This includes: SELLING FLOOR - Support the General Manager in managing the day-to-day operations of the store to ensure the store and teams meet KPI targets - Collaborate with General Manager to develop clear action plans for the store and team and strive to achieve objectives, deliverables, and timelines for each plan - Act as a results-driven role model for the team to impact sales generation and exceptional customer service - Lead and support the oversight of the Canteen floor; acting as Manager on Duty to ensure all operational and customer-facing needs are met - Monitor and coach staff to continually improve selling opportunities and build genuine customer relationships - Create and implement visual and merchandising strategies to increase sales. Utilizes selling reports to understand floor capacity, layout, and sell through opportunities - Support the General Manager and leadership team with goal achievement (KPIs) - Motivate and inspire the team to achieve/exceed hourly, daily, weekly business goals through in-store selling, using strong business acumen skills - Create and maintain a positive and productive work environment that fosters diversity, inclusivity, teamwork, creativity and a passion for the Camp brand - Partner with the General Manager to identify and assess training needs. Create tailored training plans to implement various training methods to enhance team members skills and performance - Assist in managing labor spend to optimize responsible spending and profit opportunities - Other duties as assigned PROGRAMMING/CELEBRATIONS - Lead the planning and execution for all programming, special events and celebrations that take place in the store - Ensure schedule is written to leverage all in-store programming events (Meet & Greets, Slime Bootcamps, Birthday Parties, etc) - Communicate all upcoming special events to store to team to maximize increase in customer traffic and business opportunities - Consistently works to optimize revenue potential by identifying programming opportunities during peak and non-peak times. Partner with Director of Programming to optimize performance - Engage with all incoming birthday party leads. Actively sell/upsell birthday parties to achieve selling targets. Partner with Celebrations and Events Sales Coordinator to optimize performance - Ensure available time slots are up to date to maximize events and party booking opportunities - Manage and coach team performance to ensure customer experience and reviews are positively impacted - Ensure all programming related supplies are fully stocked. If necessary, place supply orders to ensure proper inventory levels What are the physical demands? - Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights (may be climbing up and down a ladder) - Exposure to outdoor elements such as sun, precipitation, and wind - Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store - Ability to safely operate manual and electrical equipment from time to time - Able to be on your feet for up to 8 hours per shift and to continuously move around all areas of the store - Kneeling and squatting from time to time when engaging children or stocking / restocking shelves Compensation: $24.00/hr What is required? - Ability to work at least one weekend day/week, but ideally both! - Open availability. This role is full-time, and you will be working approximately 40 hours / each week - Strong organization skills with a keen attention to detail - Demonstrated ability to lead and motivate a team to achieve goals - Prior work experience in any of the following areas: retail, child-care, child development/ education, performing arts. - Excellence, enthusiasm, and excitement around engaging with children and families creatively. - Desire to be part of a tight-knit team looking to transform the traditional retail experience. - Patience, warmth, joy, and humor. - Bonus but not required: you may have hidden talents that can add magical moments to our retail experience. - Must be 18 years of age or older - Must be authorized to work in the United States We provide our team with the following perks: - Medical Coverage & Pharmacy Benefits including virtual doctor visits - Dental & Vision Coverage - Gym and Wellness Discounts - Voluntary Pet Insurance - Health Care Flexible Spending Account (FSA) - Dependent Care Flexible Spending Account (FSA) - Life & AD&D Insurance - Long Term Disability - Mass Transit & Commuter Parking Programs - Benefits Concierge: a team of dedicated and experienced employee benefits advocates who are ready to help you and your family with questions - Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care - 20% off all merchandise at CAMP’s retail stores and CAMP.com - PTO - 401(k) Plan(Employee contribution only) - 1.5 pay on the following holidays: Independence Day, Labor Day, New Years Day, Martin Luther King Day, Memorial Day, Juneteenth