Fraud Analyst

Role Description: - Manage inbound and outbound communications with company customers - Work in a dynamic, operational environment on a 24/7 shift basis - Perform initial analysis, investigation, and end-to-end handling of suspected fraud incidents (according to authority and procedures) - Maintain full and accurate documentation of all actions and customer interactions Requirements: - At least 2 years of experience in customer service (financial sector experience – an advantage) - Ability to work independently and manage tasks efficiently - Excellent interpersonal skills and ability to work as part of a team - Ability to work under pressure and handle multiple tasks simultaneously - Strong attention to detail and ability to make real-time decisions Advantages: - Native-level Russian – a significant advantage - Experience in interviewing/questioning and information gathering (e.g., previous roles in large organizations or security-related positions) - Experience working in system-intensive environments Additional Information: - This is a fully on-site position, requiring work from the office only (no hybrid or remote option) - The role includes 24/7 shift work