Client Growth Manager

Meet Ozow Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.   More about this Ozow fantastic position  As a Client Growth Manager, you will own a portfolio of Ozow merchants to retain and grow it. You will keep the day-to-day running smoothly and, as their payments expert, show each merchant's leadership team where more of their business can run through Ozow. Your role and responsibilities Portfolio Growth and Revenue Expansion - Own growth targets for an assigned portfolio of merchants, increasing processing volumes and revenue - Review each merchant's payment channels, products and verticals to identify where Ozow is not yet plugged in, and build the case to expand - Identify, qualify and close upsell and cross-sell opportunities in partnership with Sales and Commercial - Build and execute growth plans for key merchants, moving accounts from day-to-day service into strategic growth Executive Merchant Engagement - Act as the trusted payments adviser to merchant stakeholders up to C-suite level - Lead regular engagement conversations and business reviews focused on performance and growth - Be the voice of the merchant internally, so feedback informs product and service improvement Portfolio Management and Merchant Experience - Manage the day-to-day health of your portfolio, including performance, escalations and issue resolution - Review merchant checkout journeys and customer experience, and recommend improvements - Maintain high levels of merchant satisfaction, retention and Net Revenue Retention Cross-functional Problem Solving and Accountability - Take ownership of complex merchant problems end to end, from understanding the issue through to resolution - Ask the right questions early and bring Data, Legal, Product, Tech and Finance into the conversation when needed - Move issues forward at pace without waiting on others, keeping merchants informed throughout Tool Utilisation and Change Management - Keep merchant records, account plans and engagement activity current in Ozow's CRM and reporting tools - Contribute to Client Growth processes, playbooks and documentation as the team shifts from service to growth - Use merchant dashboards and performance data to track portfolio health and growth Automation and AI - Use AI tools to prepare merchant insights, account reviews and engagement material faster - Identify repetitive day-to-day portfolio tasks that can be automated, freeing time for growth work - Use reporting automation to spot growth and risk signals across your portfolio early You are an ideal candidate if you have - Relevant bachelor's degree or equivalent experience - 4+ years in account management, client success or a similar client-facing role managing a portfolio of accounts - Excellent spoken and written English, with the confidence to engage senior and C-suite stakeholders - A track record of growing existing accounts through upsell and cross-sell - Experience solving complex client problems end to end across multiple internal departments - A strong sense of ownership, accountability and pace - Comfort working with data and dashboards to understand client performance - Payments, fintech or e-commerce experience is advantageous Your skills and competencies - You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation. - Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company. - A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day. - You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit. - Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes. - You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build. - You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership. - We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments. - You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success. Interview process During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Our process may include psychometric and technical assessments, giving you an opportunity to demonstrate your strengths, skills and potential beyond your CV and interview. In office perks - Healthy breakfast, lunches and snacks - Monthly team connects - On-site Barista Perks for South African based employees - Medical aid subsidy - Group Risk Insurance - Generous paid annual leave - Birthday leave - Learning and Development opportunities - Mentorship programme - Quarterly team building - Employee Assistance Programme (EAP) - Community initiatives - Access to cutting edge technology - Ozow Tech Stack Our Employee Value Proposition At Ozow, we don't just process payments. We are redefining the future of how money moves. Our promise to our people is simple. Ozow is built for high impact: clear expectations, genuine investment in you, and the room to do work you are proud of. We back you to own what you deliver and how you grow, and we recognise the people who lift others, not just themselves. People are trusted to make decisions and own outcomes, where the growth you create, in yourself and in others, is part of how we succeed together. Compliance As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards Ready to be exceptional? Apply now! Keen to know more? Interested in joining our rocket ship? To find out more about life at Ozow, head over to our Careers Page here!