Senior Systems Engineer

About AnywhereNow Founded in 2010 in the Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management. Our vision is simple: to ensure every employee and customer feels heard, understood and valued. With around 240 employees representing 22 different countries, we partner with more than 2,000 leading organisations worldwide, including Mazda, the UN International Organization for Migration, Adecco Group and the University of Cape Town. Through our portfolio of Dialogue Cloud, Deepdesk (AI Agent Assist), Tendfor and IQ Messenger, we deliver innovative customer experience solutions powered by Microsoft Teams, AI and enterprise technology. Innovation, customer focus and accountability are at the heart of how we work. About the role As a Senior Systems Engineer within ITBS, you will play a key role in the design, management, security and continuous improvement of AnywhereNow’s Microsoft cloud and core IT infrastructure. You’ll take senior technical ownership across Microsoft Azure, Microsoft 365, Microsoft Entra ID, Microsoft Intune, endpoint security, identity and access management, networking, monitoring, backup and recovery. This is a hands-on senior engineering role where you’ll have the autonomy to investigate complex technical challenges, make recommendations and implement sustainable solutions. Alongside improving and securing our infrastructure, you’ll support incidents and service requests through the IT service desk and act as a senior escalation point for complex L2/L3 issues. You’ll balance day-to-day operational support with infrastructure improvements, security remediation, automation and project work, helping us build a secure, reliable and scalable IT environment. What you’ll be doing - Take ownership of our Microsoft Azure, Microsoft 365, Microsoft Entra ID and Intune environments, continuously improving security, reliability, scalability and governance. - Manage identity, access and endpoint security, including Conditional Access, MFA, privileged access, RBAC, device compliance, Windows Autopilot, application deployment and Microsoft Defender technologies. - Take ownership of complex L2/L3 incidents and service requests, from initial investigation and root-cause analysis through to resolution, documentation and longer-term improvement. - Act as a senior technical escalation point across cloud, infrastructure, identity, endpoints, networking and security, focusing on permanent solutions rather than temporary workarounds. - Automate operational and administrative processes using PowerShell and Microsoft Graph, reducing manual work and improving consistency, reliability and efficiency. - Manage and troubleshoot core infrastructure and networking services, including DNS, VPN, firewalls, connectivity, Windows Server, monitoring, backup and recovery, and hybrid infrastructure. - Maintain and strengthen security controls and monitoring using technologies including Microsoft Defender and Microsoft Sentinel, taking ownership of remediation following vulnerabilities, security findings or incidents. - Lead complex infrastructure changes, migrations and improvement projects, covering technical design, risk assessment, implementation, testing, validation and operational handover. - Maintain clear and practical technical documentation, architecture standards, operational procedures and runbooks. - Support ISO 27001 and wider security and compliance requirements by implementing technical controls, reducing risk and providing audit-ready evidence. - Coordinate with external suppliers, MSPs and technology partners while maintaining internal ownership of technical decisions, quality, security and outcomes. - Proactively identify technical debt, recurring incidents and security risks, turning operational challenges into opportunities for long-term improvement. - Share your expertise across the ITBS team, providing senior technical guidance during incidents, changes, projects and complex investigations.