Duty Manager

What you'll be doing - Leading hotel operations during your shift, ensuring a seamless guest experience. - Supporting and motivating the Front Office team to deliver outstanding customer service. - Acting as the first point of contact for guest enquiries, requests, and feedback, resolving issues with professionalism and care. - Maintaining high standards of presentation, service, and operational excellence across the hotel. - Coordinating with Housekeeping, Food & Beverage, Maintenance, and other departments to ensure smooth operations. - Monitoring safety, security, and compliance procedures. - Assisting with training, coaching, and developing team members. - Supporting occupancy, revenue, and guest satisfaction goals.