Senior Systems Engineer

About AnywhereNow Founded in 2010 in the Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management. Our vision is simple: to ensure every employee and customer feels heard, understood and valued. With around 240 employees representing 22 different countries, we partner with more than 2,000 leading organisations worldwide, including Mazda, the UN International Organization for Migration, Adecco Group and the University of Cape Town. Through our portfolio of Dialogue Cloud, Deepdesk (AI Agent Assist) and Tendfor, we deliver innovative customer experience solutions powered by Microsoft Teams, AI and enterprise technology. Innovation, customer focus and accountability are at the heart of how we work. About the Role As a Senior Systems Engineer within ITBS, you will play a key role in the design, management, security and continuous improvement of AnywhereNow’s Microsoft cloud and core IT infrastructure. You’ll take senior technical ownership across Microsoft Azure, Microsoft 365, Microsoft Entra ID, Microsoft Intune, endpoint security, identity and access management, networking, monitoring, backup and recovery. This is a hands-on senior engineering role where you’ll have the autonomy to investigate complex technical challenges, make recommendations and implement sustainable solutions. Alongside improving and securing our infrastructure, you’ll support incidents and service requests through the IT service desk and act as a senior escalation point for complex L2/L3 issues. You’ll balance day-to-day operational support with infrastructure improvements, security remediation, automation and project work, helping us build a secure, reliable and scalable IT environment. Key Responsibilities: - Own, manage, and continuously improve Microsoft Azure, Microsoft 365, Microsoft Entra ID, Intune, and related IT infrastructure, ensuring security, reliability, scalability, and appropriate governance. - Manage identity, access, and endpoint security, including, conditional Access, MFA, privileged access, device compliance, Windows Autopilot, application deployment, Microsoft Defender technologies - Handle incidents and service requests through the IT service desk, with particular ownership of complex L2/L3 escalations, ensuring issues are investigated, resolved, documented, and structurally addressed where required. - Act as the senior technical escalation point for complex infrastructure, cloud, identity, endpoint, networking, and security issues, conducting root-cause analysis and implementing permanent solutions rather than temporary workarounds. - Automate operational and administrative processes using PowerShell and Microsoft Graph, reducing manual effort and improving reliability, consistency, and efficiency. - Manage and troubleshoot core infrastructure and networking services, including, manage and troubleshoot core infrastructure and networking services, including DNS, VPN, firewalls, connectivity, Windows Server, monitoring, backup, recovery, and hybrid infrastructure. - Maintain and improve security controls and monitoring, including Microsoft Defender and Microsoft Sentinel, taking ownership of technical remediation arising from security findings, vulnerabilities, or incidents. - Lead complex infrastructure changes, migrations, and improvement initiatives, including technical design, risk assessment, implementation, testing, validation, and operational handover. - Maintain technical documentation, architecture standards, operational procedures, and runbooks, ensuring knowledge remains up to date, transferable, and operationally usable. - Support ISO 27001 and wider security and compliance requirements, including, implementation of technical controls, remediation activities, risk reduction, provision of audit-ready evidence - Coordinate external suppliers, MSPs, and technology partners, while retaining internal technical ownership of decisions, quality, security, and outcomes. - Proactively identify technical debt, recurring incidents, security risks, and improvement opportunities, turning operational issues into structural improvements where appropriate. - Provide senior technical guidance and knowledge sharing within ITBS, supporting team members during incidents, projects, changes, and complex technical investigations