Reservations & Sales Agent ( Arabic or Russian Speaker Required)

Deluxe Holiday Homes is hiring an additional Reservations & Sales Agent for its Dubai office. You will convert inquiries into confirmed reservations, grow stay extensions and repeat business, and deliver a seamless guest experience from first contact to check-out. Fluency in Arabic or Russian is essential, as you will serve guests and partners from these key markets. Responsibilities Sales and Revenue Generation - Make outbound calls to in-house and past guests to offer stay extensions, renewals and promotions, contacting guests proactively ahead of check-out. - Generate direct bookings through local portals, OTAs and other available channels. - Apply approved discounts and promotions on OTA channels, mainly Airbnb, and other relevant platforms. - Understand pricing structures and identify upselling and additional booking opportunities. - Work with the Revenue Manager and Business Development Manager (BDM) on rates and pricing to secure reservations and extensions. - Build and maintain long-term relationships with travel agencies and business partners. Inquiry Handling & Guest Advisory - Respond promptly to booking inquiries via phone, SMS, WhatsApp, email and other channels. - Identify each client's needs and recommend the most suitable properties and booking options. - Maintain in-depth knowledge of property features, facilities, locations and surrounding communities. - Clearly explain property rules, regulations and booking conditions before confirmation. - Arrange in-person property viewings through the designated viewing agent, and follow up to convert interested clients into confirmed bookings. - Deliver excellent service to prospective, arriving and returning guests. Reservations, Contracts & Payments - Manage vacation rental bookings based on availability and guest preferences. - Prepare reservation quotations, and ensure rental agreements are issued for all stays over one month, particularly extensions. - Process payments and issue booking confirmations with the Accounts Department, ensuring payment is received before confirmation. - Follow up proactively to collect outstanding payments and instalments before their due dates. - Record confirmed bookings and guest details accurately in the company database and Property Management System (PMS). Pre-Arrival & Guest Coordination - Collect required guest documents and information before arrival. - Send pre-arrival registration links to enable building access. - Coordinate with internal departments to resolve guest inquiries and operational issues. - Handle escalations and prepare reports as requested by management. - Perform other duties as assigned by management. Sales Targets & KPIs - Achieve monthly and annual sales targets. - Meet individual targets for booking revenue, reservation conversion and overall sales performance. - Consistently meet assigned KPIs, including response time, follow-up activity, lead conversion and booking closure rates. - Maximize revenue through stay extensions, repeat bookings, upselling and direct reservations.