Technical Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist based in the United States. As a Technical Support Specialist, you will play a key role in delivering exceptional customer support for innovative software solutions focused on workplace safety and operational risk management. You will serve as the first point of contact for customers, helping them troubleshoot technical issues and navigate software applications effectively. Working in a fully remote environment, you will handle support requests across multiple communication channels while ensuring timely and accurate resolutions. You will collaborate with technical support teams and internal stakeholders to resolve complex issues and improve the overall customer experience. This role offers an excellent opportunity to develop your technical expertise, strengthen your problem-solving abilities, and grow within a customer-focused SaaS environment. Your contribution will directly support customer satisfaction, operational efficiency, and continuous service improvement.