Senior Technical Support Engineer - Federal

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Engineer – Federal based in the United States. As a Senior Technical Support Engineer, you will help protect critical infrastructure by resolving complex technical issues affecting an industrial cybersecurity platform. You will serve as a trusted technical advisor to enterprise customers, taking ownership of escalated support cases and driving investigations through to resolution. Working across Linux, Kubernetes, hardware, cloud infrastructure, and platform integrations, you will use advanced troubleshooting and technical analysis to improve platform reliability. You will reproduce issues in laboratory environments, analyze logs, and collaborate with engineering teams when deeper investigation is required. The role also involves sharing technical knowledge, strengthening support processes, and maintaining clear communication with customers throughout the resolution process. You will join a remote-first, globally collaborative team working on technology that helps safeguard essential infrastructure.