Lead Product Manager, New Customer Experience

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Product Manager, New Customer Experience based in the United States. The Lead Product Manager will own the end-to-end first service experience, guiding customers from their initial interaction with the brand through signup and their first service booking. This role offers the opportunity to rethink an established customer journey from first principles and build a more intuitive, AI-native experience across three consumer brands. Working closely with engineering, design, operations, marketing, and data teams, you will define the product vision and turn it into solutions that reach real customers. You will lead the redesign of the website, signup and booking flows, quotes, scheduling, and payment experience, while using customer insights and funnel analytics to guide decisions. A key challenge will be introducing meaningful improvements without disrupting the existing experience that drives most new customer acquisition. As a senior individual contributor, you will influence priorities across teams and help shape the future of how households discover and book home services.