Director, Customer Engineering

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Customer Engineering based in the United States. The Director, Customer Engineering will lead a post-sales technical solutions team supporting large, strategic, and business-critical enterprise customers. This role focuses on translating complex operational challenges into practical, scalable solutions through enterprise software, APIs, data, reporting, integrations, and automation. You will develop and coach Customer Engineers while setting high standards for technical delivery, customer accountability, and measurable business outcomes. Working directly with key customers, you will guide complex engagements from discovery and solution design through validation, adoption, and successful handoff. You will also establish the operating model, prioritization frameworks, and delivery practices needed to scale the function effectively. By connecting customer-validated needs with Product and Engineering teams, you will help turn successful solutions into reusable expertise that drives customer value, retention, and growth.