Director of Service Delivery

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Service Delivery based in the United States (Remote). The Director of Service Delivery will lead and scale a managed IT services organization, overseeing reactive support, escalated technical services, and service coordination teams. Reporting directly to the Chief Operating Officer, this role carries responsibility for service quality, operational performance, team development, and client satisfaction. The successful candidate will bring strong managed service provider (MSP) experience and a proven ability to manage complex service operations across multiple client environments. By optimizing technician capacity, ticket workflows, service levels, and operational processes, the Director will help improve efficiency while protecting profitability. The role also offers the opportunity to modernize service delivery through AI-powered tools and automation. This is a high-impact leadership position with significant influence over the organization's operational strategy and future growth.