Associate Technical Support Engineer - Federal

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Technical Support Engineer – Federal based in the United States. The Associate Technical Support Engineer serves as a first point of contact for enterprise customers using cybersecurity solutions designed to protect critical infrastructure. In this customer-facing role, you will manage incoming support requests, troubleshoot common technical issues, and help customers maintain reliable and secure environments. You will communicate across email, chat, phone, and ticketing channels, ensuring every interaction is clear, professional, and solution-oriented. Working within a collaborative support organization, you will handle initial investigations while partnering with senior engineers to resolve more complex cases through a hybrid tiered and swarming model. You will also use AI tools to improve case efficiency, contribute to technical knowledge resources, and support routine product maintenance. This opportunity is well suited to an early-career technical professional who combines strong communication skills, curiosity, and a sense of ownership. Your work will contribute to protecting essential services such as power grids, water systems, pipelines, and manufacturing operations.