Housekeeping Coordinator

Organization Overview: The Florida Panthers are in their 33rd season in 2026-27 as one of the National Hockey League's premier franchises. As back-to-back Stanley Cup Champions in 2024 and 2025, the Panthers have won 11 of their past 12 postseason series and captured four Eastern Conference Championships. The organization is led by President of Hockey Operations & General Manager Bill Zito, entering his seventh season, and President of Business Operations Michael White, beginning his first full season. Anchored by a championship culture on the ice, the Panthers are equally committed to building a world-class sports and entertainment platform off of it. The organization focuses on delivering an elite guest experience across all venues, deepening the connection between the team and the South Florida community and continuing to grow the sport for the next generation. The Panthers operate four facilities in Broward County: Amerant Bank Arena in Sunrise which is home of Panthers home games, concerts and events, Panthers IceDen in Coral Springs, the state-of-the-art Baptist Health IcePlex in Fort Lauderdale and renovated War Memorial Auditorium which hosts concerts and events year-round. The Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. That foundation of selfless service shapes the organization's identity at every level. The Panthers' pillar program, "Heroes Among Us," honors a U.S. military veteran at every home game, and the Florida Panthers Foundation directs its efforts across four core pillars: veterans' affairs, children's health and education, raising awareness for the endangered Florida Panther and growing youth hockey throughout the region. The organization remains deeply committed to empowering and strengthening the diverse communities of South Florida and the tri-county area. Housekeeping Coordinator - Organization: Florida Panthers Hockey Club - Department: Housekeeping - Reports To: Housekeeping Manager - FLSA Status: Exempt (Salaried position) - Employment Type: Full-Time (40 hours per week) - Location: War Memorial Auditorium & Baptist Health IcePlex, Fort Lauderdale, FL — On-Site - Schedule: Flexibility required for nights, weekends, and holidays; shift adjustments, overtime, and breaks may be required on short notice Job Summary The Housekeeping Coordinator is responsible for planning, organizing, controlling, and monitoring event and facility housekeeping operations to maintain and improve the overall appearance and integrity of the facility and provide a superior experience to our guests. This role is also responsible for coordinating and supervising the day-to-day activities of facility staff and cleaning contractors, ensuring that services are provided efficiently, effectively, and on time. In addition, the Coordinator will assist in the development and implementation of operational policies and procedures designed to promote efficiency of operation, quality of service, and a safe work environment. Essential Duties & Responsibilities - Oversee the day-to-day operational policies and procedures for the Housekeeping Department and provide overall administrative supervision, including planning, organizing, scheduling, assigning, monitoring, analyzing, and correcting work assignments of custodial services, cleaning personnel, and related operational activities - Schedule all shifts and staffing according to events - Assist in interviewing, hiring, training, coaching, and developing all housekeeping personnel in accordance with established guidelines and procedures; ensure the development, ongoing improvement, and implementation of formal training and education programs for the department - Conduct regular facility inspections to review the facility, equipment, personnel, and general activity; share findings with other departmental managers or coordinators; review and recommend equipment, supplies, and materials needed to provide the best standard of quality - Coordinate departmental participation and performance in the preventive maintenance program; ensure department compliance and maintenance of equipment - Attend and participate in Operations/Event meetings and other weekly meetings necessary for conducting internal and external business; hold regularly scheduled staff meetings to share information and gain feedback on ways to improve operations - Write timely, accurate bid specifications for departmental purchases; review and approve facility staff payroll and departmental purchases; follow all appropriate purchasing procedures accurately - Participate in budget meetings and provide input on expenditure projections; verify proper coding of all housekeeping purchases to ensure accurate accounting and planning - Provide leadership on continuous improvement and team-building efforts; participate in employee committees and staff meetings emphasizing team management, high morale, and quality customer service - Counsel subordinate personnel as required to manage personnel issues; conduct internal investigations as required by any ongoing disciplinary process and recommend and/or administer discipline as required - Seek out, develop, and participate in industry-related associations and trade shows in support of quality service to our clients; keep abreast of innovations and developments in the industry to improve efficiency, service levels, personnel performance, and operating costs - Monitor work activities of all contract vendor services; ensure accuracy of contract billings - Create and maintain the department filing system, records, logs, and reports to ensure all personnel, equipment, and supplies are accurately tracked - Serve as Manager on Duty as required - Perform other duties, functions, special projects, and responsibilities as assigned Qualifications - 2–5 years of progressive experience in venue management or housekeeping - Minimum of 2 years overseeing a large, diverse group of employees - Highly organized, with the ability to meet tight deadlines and work effectively in a high-pressure environment - Ability to lead, give clear and concise direction, and provide feedback to staff - Exceptional organizational and interpersonal skills, including the ability to motivate others - Excellent oral and written communication skills in English, and strong problem-solving skills - Ability to interact with fellow employees, clients, the public, and outside vendors in a courteous, cooperative, and professional manner - Knowledge of operational equipment, radio devices, scrubbers, sweepers, vacuums, etc. - Knowledge of all administrative and operational rules, procedures, and programs of the housekeeping department - High proficiency with computer software, including Microsoft Word and Excel - Ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours Position Type / Expected Hours of Work This is a full-time, exempt (salaried) position. Must be able to work 40 hours per week, with flexible hours including nights, weekends, and holidays as needed. At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business. We welcome all to apply and join our team. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.