Retail Operations Manager, KSA

Lenskart is one of the world's fastest-growing eyewear brands 2,500+ stores and counting across India and a fast-expanding international footprint. Behind every store, every shelf, and every campaign sits a single question: what do we put in front of the customer, and why? That's the question this role owns. About the role Lead multi-store retail operations across KSA, driving sales, profitability, customer experience, operational excellence, and team productivity, while ensuring compliance with KSA regulations. Key Responsibilities: - Own sales, revenue, profitability, and key retail KPIs across stores. - Lead and develop Area/Store Managers and frontline teams. - Ensure consistent store operations, SOPs, VM, and customer service standards. - Drive optical excellence, including eye-testing quality and customer experience. - Manage manpower, rosters, productivity, attrition, and performance. - Control inventory, shrinkage, stock availability, and operational costs. - Monitor customer KPIs, complaints, and service quality. - Support new store openings, expansion, and location development. - Ensure KSA regulatory, Saudization, and licensing compliance. - Use retail data and analytics to identify gaps and drive corrective actions. Ideal Profile: - 7–10+ years in retail operations; optical/eyewear experience is preferred. - Strong multi-store/multi-city KSA experience. - Proven track record in sales and team leadership. - Strong commercial and analytical skills. - Proficiency in Arabic & English is preferred. - Bachelor's degree in Business/Retail Management or a related field.