IT Customer Services Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Customer Services Manager based in India. As an IT Customer Services Manager, you will take ownership of the quality, accuracy, and continuous improvement of a comprehensive cloud technology learning catalogue. Combining hands-on cloud infrastructure expertise with instructional design experience, you will ensure that courses, practical labs, and technical projects remain relevant, reliable, and aligned with evolving industry standards. You will use learner performance data, customer feedback, technical support insights, and cloud provider updates to identify improvement priorities and drive meaningful content enhancements. You will also oversee the review, validation, and maintenance of technical learning materials while guiding contributors and content developers towards consistent quality standards. Working in a dynamic technology environment, you will help shape engaging, practical learning experiences that equip learners with essential cloud computing skills. This remote opportunity offers the chance to combine technical leadership, educational innovation, and continuous improvement.