Associate Mid-Market Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Mid-Market Account Manager based in Canada. The Associate Mid-Market Account Manager will manage and grow relationships with mid-market customers, helping them achieve their business objectives through software solutions. You will serve as a trusted point of contact, understanding customer needs, addressing challenges, and identifying opportunities to increase product adoption and account value. The role combines relationship management, customer success, and sales, with a focus on account expansion, upselling, and cross-selling. You will develop expertise in Environmental, Health, and Safety (EHS) and Environmental, Social, and Governance (ESG) solutions, advising customers on relevant practices and product capabilities. Working closely with technical support, product management, and implementation teams, you will help resolve issues and improve the overall customer experience. This opportunity is suited to a commercially driven professional who enjoys building customer relationships, identifying growth opportunities, and contributing to a collaborative, remote-first team.