Customer Service Representative

Open Scientific provides contract staffing and direct hire recruitment services for the scientific, engineering, laboratory and manufacturing sectors. Location: Holbrook Pay Rate: $15.00-$16.50 Hours: 3:30pm-12:00am Open Scientific is recruiting for a Customer Service Representative. This position is with a global vitamin company committed to consistently producing the highest-quality products. This is a temp to hire opportunity. As a Customer Service Rep you will be responsible for communicating with customers via phone, email, chat or text messaging to solve customer issues. To succeed in this position, candidate must: - Clearly understand and respond appropriately to the issues that customers present - Ability to demonstrate empathy towards customer’s issues - Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome - Desire to continually learn, focused on solutions and are self-motivated - Customer Focus Ability to empathize with and prioritize customer needs - Uphold company values and respect every customer - Exude patience and ownership with each customer - Ability to resolve conflicts and set appropriate expectations with customers - Ability to determine customer needs and provide appropriate solutions - Prior customer service experience and call center experience is required Responsibilities: - Utilize a variety of software tools to navigate customer accounts, research, review policies and communicate solutions to customer issues. - Perform customer charge backs, upsells, credit backs, mass orders - Find opportunities to recommend additional products to customers based on the customer needs and past purchases. - Participate in on-going training and coaching programs. - Contribute ideas on improving the customer experience. All your information will be kept confidential according to EEO guidelines.