Director, Logistics & Order Management

The Director of Logistics & Order Management is responsible for leading end-to-end order fulfillment, global logistics operations, and third-party distribution partnerships. This role oversees the full order-to-cash lifecycle across wholesale and eCommerce channels, ensuring operational excellence, inventory accuracy, and best-in-class customer service. This position reports to the Chief Operations Officer and is open to candidates based in the United States. Key Responsibilities Order-to-Cash & Fulfillment Operations - Oversee the full order lifecycle from order receipt through fulfillment and shipment across wholesale and eCommerce channels - Lead warehouse and distribution operations through 3PL partners, ensuring service levels, accuracy, and cost efficiency - Manage relationships with global 3PL providers, including performance reviews, KPI tracking, and contract compliance - Ensure seamless system integration across ERP, WMS, EDI, and customer platforms to enable efficient order flow - Monitor EDI compliance, resolve violations, and manage chargeback mitigation processes - Oversee customer onboarding and logistics setup to ensure efficient and scalable operations Logistics & Transportation Management - Direct global transportation strategy across parcel, LTL, ocean, and air freight - Ensure carrier performance, capacity planning, and cost optimization across all regions - Lead RFPs, contract negotiations, and vendor selection for logistics and transportation partners - Monitor shipping performance, delivery timelines, and cost metrics to ensure best-in-class service Reporting, Forecasting & Analytics - Establish and track KPIs such as order fill rate, accuracy, processing time, and on-time delivery - Support forecasting and budgeting processes with operational insights and historical performance data - Analyze trends and identify opportunities to improve service levels and reduce costs Operational Excellence & Continuous Improvement - Lead continuous improvement initiatives focused on efficiency, scalability, and customer satisfaction - Develop and implement SOPs across logistics, fulfillment, and partner operations - Collaborate cross-functionally to streamline processes and eliminate inefficiencies - Drive automation and system enhancements to reduce manual intervention and improve accuracy