Senior Claims Specialist (m/f/d)

Are you someone who doesn't let unjustified claims go unchallenged? Do you enjoy investigating discrepancies, negotiating with major retail customers, and turning disputed amounts into recovered cash? As our Senior Claims Specialist (m/f/d), you will take ownership of complex retailer claims, deductions, and payment discrepancies. You will investigate cases, challenge unjustified deductions, and work closely with Sales, Finance, and Logistics to find solutions. Your mission: Recover outstanding receivables, protect our profitability, and prevent recurring claims. YOUR RESPONSIBILITIES - Own retail claims: Independently manage claims, deductions, penalties, and disputed payments from investigation through to resolution. - Recover outstanding receivables: Challenge unjustified deductions, negotiate with retail customers, and ensure timely follow-up on open balances. - Investigate discrepancies: Analyse contracts, invoices, delivery documents, payment records, and logistics data to identify the root causes of claims. - Collaborate across departments: Work closely with Sales, Finance, Accounting, and Logistics to resolve disputes and ensure accurate documentation. - Prevent recurring claims: Identify patterns in retailer deductions and develop solutions to reduce future financial losses. - Improve processes: Establish structured claims tracking, reporting, and documentation while supporting automation and digitalisation initiatives. - Ensure transparency: Maintain accurate case records, monitor deadlines, and report on outstanding claims, recoveries, and recurring issues. YOUR PROFILE - Relevant experience: Several years of experience in Claims Management, Accounts Receivable Disputes, Deduction Management, or a comparable commercial finance role. - Retail understanding: Ideally, experience working with FMCG companies, major retailers, grocery chains, discounters, or drugstores. - Strong analytical skills: Ability to investigate complex discrepancies, interpret customer agreements, and identify unjustified deductions. - Negotiation skills: Confident, persistent, and professional when challenging claims and communicating with external customers. - Systems expertise: Advanced Excel skills and experience working with ERP systems; SAP Business One is an advantage. - Ownership mentality: Highly structured, detail-oriented, and determined to resolve cases rather than simply process them. - Collaborative approach: Comfortable working across departments and driving solutions in a fast-paced environment. - Language skills: Strong German communication skills, both written and spoken; English is an advantage.WHY IRONMAXX? At IronMaxx, you will join a fast-growing company where your work has a direct impact on business performance. You will take ownership of commercially significant cases, collaborate with multiple departments, and actively contribute to building more efficient and scalable processes. If you combine analytical thinking with commercial determination and enjoy turning complex challenges into measurable results, we want to hear from you. Ready to make an impact? #BEcomeMAXX and apply now!