Function Lead KC Micro Fulfillment Center KC

Responsible for acting as the front-line leader for Centralized Services pharmacy fulfillment center. Provides daily support to Centralized Services team members to ensure they provide a first in class experience to Walgreens patients and customers. Serves as an escalation point of contact for complex or critical issues. Assigns, monitors and reviews the day-to-day work of team members and provides technical guidance. Ensures all matters are routed to the appropriate party or resolved.   - High school diploma/GED and at least two years of experience working in a pharmacy, retail OR fulfillment task oriented environment. - Requires willingness to obtain a Board of Pharmacy technician license within the state mandated timeline OR currently holds a Board of Pharmacy technician license. - Experience in identifying operational issues and recommending and implementing strategies to resolve problems. - Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. - Experience building and maintaining relationships within a team. - Must be fluent in reading, writing, and speaking English (except in Puerto Rico). - Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on line). - Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates. All your information will be kept confidential according to EEO guidelines.