Director, AI Transformation

Austin, TX · Remote · Full-Time · IT

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About the role

Program Management

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The Director, AI Transformation is an internally facing role rocused on advancing TTEC Digital's enterprise AI adoption and turning business needs into deployable AI solutions and agents. The objective is to drive AI maturity and programs across TTECDigital. This role is intended to be more than an AI adoption/change-management position. It combines: AI transformation and adoption AI product/program management Business-process identification and optimization Development and deployment of AI agents/initiatives AI governance and guardrails Cross-functional coordination Executive communication and ownership