Supervisor Operations

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Supervisor Operations based in the United States. In this full-time, remote leadership role, you will oversee business process outsourcing (BPO) operations, ensuring efficient service delivery and strong customer relationships. You will manage account activities and Statements of Work (SOWs), coordinate team resources, and guide employees in resolving day-to-day challenges. Working closely with customers and senior leadership, you will support operational performance, quality standards, and business growth. The position combines people management, administrative oversight, and hands-on operational support in a fast-paced environment. Occasional travel to the site in Salem, Virginia, may be required.