Singapore - Operations Executive

Who are Inchcape At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations. We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Job Purpose: Reporting to the Assistant Hub Manager, the Operations Executive will be part of the Operations Services Hub Team, been responsible for the overseeing & coordination of principal’s vessel appointments (port calls) routed through the Service Centre. Ensuring Principal & Vessel requirements are met focusing on service delivery in order to meet all stakeholder’s requirements/expectations, internal/external KPIs. in line with the Standard Operating Procedures (SOP)and company policy. Duties and Responsibilities: Understand and comply with requirements as per Standard Operating Procedures (SOP) for service delivery of the hub Full utilization of the operating (ERP) IT system and tools available and ensuring stakeholders use Perform daily operational requirements ensuring service delivery, in line with the SOP and KPIs/objectives/departmental strategy Ensure stakeholder cash management and cost optimization Monitor Group Email for message management for service delivery including maintenance and upkeep of emails, files, and records. Coordinate vessel calls with local agents and stakeholders to optimize the port call without any delays or additional costs to the principle and/or company Monitor local agency performance and where required ensure service delivery standards against SLA, stakeholder KPIs and requirements. Stakeholder engagement and relationship building Escalation of incidents/issues, risks/doubts, potential disruption/impact to business to any stakeholder to line manager/management and assist with any assessments related to theses. Monitoring and compliance of KPIs, cost savings identifying and recording, and data integrity maintenance Ensure compliance with the principal requests, procedures, and policies, working instructions and contractual requirements. Work on call (Duty– AOH), as required and/or on a rotation basis The post holder will carry out any other duties as and when required as requested by a line manager/management Adhere to all ISS processes, procedures, working instructions and policies. Ensure 100% compliance to all legal requirements locally and globally Accountable for reporting all accidents, incidents and near misses whether the persons are injured or not Taking action within area of accountability to ensure the HSSE of both the job holder and other persons who may be affected by acts carried out or failed to be carried out by the job holder while at work. Person Specification Knowledge Maritime Operations Logistics Operations Local law and regulations Local industry knowledge Skills Hard skills (Intermediate) MS Outlook, Word & Excel Written and spoken English Soft skills (Intermediate) Effective Communication Ethics and Integrity Customer Service Interpersonal skills Time Management Teamwork Planning and Delivery Adaptability and Flexibility Ability to Apply Initiative Experience At least 1 year of total work experience, preferably with a background in the Maritime / Shipping Industry preferably Hub and/or Port Agency. Why Join Inchcape? At Inchcape, our people are our greatest strength. We offer the opportunity to be part of a global organisation where your ideas, expertise, and ambition can make a real impact. What we offer: •    Competitive salary and incentive opportunities •    Healthcare benefits •    Generous annual leave •    Career development and progression opportunities •    Global recognition programmes •    Team-building and networking events Customer engagement and management. Working in complex multi-cultural organisations Our Values Global Perspective We connect the world and see the bigger picture. The Power of People  We succeed through local expertise and strong relationships. Progress We embrace innovation and drive positive change. Ready to Make an Impact? If you're a customer-focused sales professional looking to grow your career with a global leader in maritime and logistics services, we'd love to hear from you. Apply now and help us deliver the bigger picture. #ISSthebiggerpicture Inchcape Shipping Services is an Equal Opportunity Employer committed to creating an inclusive and diverse workplace for all. #LI-MB1